Job Description

Position: Senior Project Manager (Banking, Organizational Transformation, NON-IT )

Location: Chicago, IL (primarily working remote but occasionally will go into office for team meetings)

Duration: 6-month contract with possible extensions

Pay Rate: $57/hr

Start Date: ASAP

Must Haves:

• Bachelor's degree
• 8+ years of project management experience.
• Proven experience leading organizational transformations involving role redesign, workflow integration, service model restructuring, and people impacts.
• Banking experience.
• Demonstrated ability to work with senior executives.
• Mastery in developing executive-ready decks and communication.
• Strong relationship-building, diplomacy, and influencing skills.

Day to Day:

Our large Commercial Banking client is undergoing a major service model redesign, integrating lending servicing and product servicing into a unified customer-first structure. We are seeking a seasoned Senior Project Manager with deep organizational transformation experience.

This role requires exceptional political savvy, strong stakeholder influence skills, and the ability to deliver executive-ready materials with minimal oversight.

Transformation Delivery

• Lead the redesign of Commercial’s service model (roles, workflows, hand-offs, customer journey)
• Drive all workstreams related to:
• Org design
• HR role redesign
• Process mapping
• Workflow management
• Operating model creation
• Coordinate BA outcomes (time studies, capacity models, business cases)

Executive Engagement

• Partner closely with transformation leaders
• Interface with senior leaders across Lending, Portfolio, Product, and Operations
• Manage political dynamics, resistance, and competing priorities
• Facilitate C-suite meetings, alignment discussions, and decision forums

Governance & PM Fundamentals

• Build and maintain the project plan, RAID, dependency maps, and decision logs
• Run working groups, change forums, and program reviews

Change Management & People Impacts

• Support communications and change readiness with HR/Change teams
• Manage role impacts, ownership transitions, and workflow reassignments
• Ensure customer experience and employee experience are central to design

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