Job Description

The Business Analyst can work from either Boston, MA or Springfield, MA office in Hybrid capacity.

As a Business Analyst , you will drive translating business needs into the requirements for Processes and Technology to execute on supporting our customer and employee experiences.

To be successful, you will:

• Document business requirements with detailed technical specifications
• Understand process flows and ensure interconnectivity of systems and applications
• Act as a liaison between Underwriting and other teams and advocate for necessary changes
• Translate customer and employee needs into documented, actionable solutions with clear measurement mechanisms in service of business outcomes
• Provide proper documentation for the Product team to prioritize features and enhancements against a prioritization framework
• Support Business owner, Product Manager and peers to align requirements to roadmaps
• Proactively identify opportunities to improve business processes by maintaining a strong knowledge of available and upcoming features delivered by external vendors
• Update procedural and processes changes
• Ensure development outputs meet business expectations by maintaining strong cross-functional relationships with technical and architecture teams
• Keep change management principles in mind, to work with the team to establish launch readiness in response to system and process updates
• Work independently and with management on highly visible, divisional/cross-divisional complex products and projects
• Be sought as a key resource for documentation of unique or complex business problems
• Drive continuous improvement and efficiencies beyond own scope of responsibility

Required Qualifications:

• Bachelor’s degree
• 7+ years’ experience supporting projects and driving execution of complex technical work
• Business Analyst experience for Underwriting systems
• Understanding of Waterfall and Agile processes and documentation
• Strong requirements documentation skills
• Ability to drill down from the big picture to process details
• Ability to think strategically
• Ability to collaborate across diverse teams and organizations

Preferred Qualifications:

• Individual who enjoys solving complex problems and improving team processes
• Lide underwriting knowledge
• Exposure to customer experience/user experience practices
• Proven ability to partner with cross-functional teams to design, configure, test, and deploy
• Demonstrated ability to adapt to changing business priorities
• Experience with additional requirements tools including JIRA and Confluence

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