Job Description

About Princeton TMX

Princeton TMX offers the shipping community a cloud-based transportation management system (TMS) that automates, streamlines and optimizes across multiple transportation modes. Our mission is to empower our customers to manage their transportation with the most intuitive, efficient, and advanced technology in the industry. We have over 10,000 North American users managing $8B+ of freight spend through our configurable TMS. Our customer base includes many industry leaders in the industrial manufacturing space.

Position Summary

We are seeking a full-time Business Analyst to serve as a critical bridge between customers, product teams, and engineering. This role will gather requirements, document processes, and ensure seamless stakeholder communication to drive product innovation and customer success.

Location: Fort Wayne, IN location preferred. Remote considered for exceptional candidates.

Salary Range: $80,000 - $95,000 annually

Key Responsibilities

Requirements & Analysis

• Gather and document requirements from new customers, prospects, and existing clients
• Collaborate with product management to define roadmap items and high-priority features
• Translate business needs into actionable technical specifications for engineering teams

Customer Support & Issue Resolution

• Act as technical liaison between customer support and engineering for complex
• troubleshooting
• Partner with engineering to estimate scope and timeline for requested changes
• Investigate and document customer issues to facilitate efficient resolution

Integration & Documentation

• Assist customers with system integrations and TMS implementations
• Create and maintain comprehensive documentation of platform functionality and
• workflows
• Participate in customer calls to provide technical guidance and process optimization

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Supply Chain, or
• related field
• 5 years of business analysis experience, preferably in SaaS or logistics/transportation
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Experience with requirements gathering and documentation

Preferred Qualifications

• Experience in freight, logistics, or transportation industry
• Familiarity with TMS, ERP systems and integration processes
• Knowledge of industrial shipping operations
• Customer-facing experience in B2B environment

What We Offer

• Shape product development at a growing SaaS company
• Direct impact on customer success and product innovation
• Collaborative environment with growth opportunities
• Competitive compensation and benefits

Princeton TMX is an equal opportunity employer and embraces diversity. We are committed to building a high-performing team of a variety of backgrounds, perspectives, and skills.

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