Job Description

LHH is seeking a proactive and service-oriented professional to oversee the daily operations and long-term planning of a portfolio of commercial properties in Charlotte, NC. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong tenant relationships, and has a keen eye for property maintenance and financial performance. This position is fully in office Monday - Friday in Charlotte, NC.

Responsibilities:

• Serve as the primary liaison for tenants, ensuring clear communication, timely responses to inquiries, and a smooth onboarding experience for new occupants.
• Coordinate and oversee maintenance and repair activities to ensure properties remain in optimal condition.
• Manage vendor relationships, including negotiating contracts, supervising service delivery, and ensuring compliance with quality standards.
• Prioritize and assign maintenance tasks, assess repair needs, and oversee building systems such as HVAC and other infrastructure.
• Conduct regular inspections of buildings, common areas, and tenant spaces, documenting findings and recommending improvements.
• Develop and manage annual operating budgets, monitor monthly financial performance, and prepare detailed reports for stakeholders.
• Analyze financial statements and provide insights into budget variances.
• Act as the central point of contact for all property-related matters, addressing client concerns and ensuring satisfaction.
• Oversee rent collection and account receivables, ensuring timely deposits and adherence to company policies for delinquencies and collections.

Qualifications:

• 5+ years' experience managing commercial real estate assets.
• Bachelor’s degree required
• Strong interpersonal and communication skills, with the ability to foster positive relationships with tenants, vendors, and clients.
• Proficiency in Microsoft Office and property management software.
• Demonstrated commitment to delivering exceptional customer service.
• Highly organized with strong attention to detail and the ability to manage multiple priorities independently.
• Effective problem-solving skills and the ability to make sound decisions under pressure.

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