Summary: Provide learning administrative services to support client training needs, including onsite

class and training facility support, and oversight and implementation of courses and curriculum as

assigned

Primary Duties And Responsibilities

Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials,

and equipment setup

Collect and return materials to storage after class
Ensure facility is prepped with quality and client standards are maintained
Troubleshoot audio visual equipment issues in training rooms
Maintain course/curriculum information within Learning Management System (LMS)
Provide onsite point of contact for course owners and class participants for service support
Manage event activities including class adds, class cancellations, advertising, enrollments,

confirmations, waitlists, facilities scheduling, class close out activities, and reporting

Enroll students and maintain course rosters for all scheduled courses
Enter student attendance records into computer database and provide appropriate reports on

attendance to supervisor and/or client

Maintain and record class evaluation information
Perform data entry support as it relates to learning administration as needed
Ensure client standard operating procedures, processes and service level agreements are maintained
Identify and trouble shoot discrepancies
Filing of paper training history records at the site
Perform client requested tasks
Escalate service issues to Manager for resolution

Qualifications

Entry level for Bachelor’s degree or 2 years of successful working experience in:

A learning organization

Training Administration (preferred But Not Required)
Customer service

Knowledge of and experience with learning management systems (preferred but not required)
Experience in Microsoft Office suite
Team-oriented but self-motivated and able to work with minimal supervision
Demonstrated attention to detail, strong quality focus, and well organized
Successful prioritization of work requirements and multitasking, as necessary
Analytical and problem solving skills
Client focused to build and maintain professional working relationships
Ability to remain flexible and adaptable to constant change
Effective oral and written communication skills with clients, leadership and team members

Work experience placement, Work at office, Flexible hours,