Job Description

Customer Care Specialist

Location: La Porte, TX | Full-Time | On-Site

Compensation: $28 - $30 per hour

Our client, a leading logistics and transportation organization is seeking an experienced Customer Care Specialist to join their Houston-based team. This role is ideal for a service-oriented professional who thrives in a fast-paced environment and enjoys managing multiple accounts while ensuring exceptional communication and follow-through.

About the Role

The Customer Care Specialist serves as the primary point of contact between customers, warehouses, port and rail terminals, and internal operations. The successful candidate will manage day-to-day order activity, track shipments, resolve issues, and maintain positive, solution-driven relationships with a diverse customer base.

Key Responsibilities

• Develop and maintain excellent working relationships with customers and internal teams.
• Manage all communication related to customer orders to ensure a high level of service and satisfaction.
• Accurately enter and track orders in the container management system (VIntermodal).
• Track and trace import and export containers using port and rail tracing tools.
• Monitor vessel schedule changes and communicate updates to customers and operations.
• Coordinate pick-up and delivery information with dispatchers and drivers.
• Proactively follow up to ensure all deliveries are completed on schedule and communicate any issues or delays.
• Identify and resolve service or equipment-related issues promptly.
• Minimize additional costs through effective communication, accurate data entry, and strong organizational practices.
• Cross-train with other team members and maintain up-to-date desk manuals.
• Verify account setup and manage updates for existing accounts as needed.
• Collaborate with finance, dispatch, and management to ensure smooth order processing and billing readiness.

Qualifications & Skills

• Positive, customer-first attitude with a commitment to service excellence.
• Experience with VIntermodal or similar logistics software preferred.
• Strong written and verbal communication skills.
• High attention to detail and organizational skills.
• Ability to work independently and solve problems effectively.
• Computer proficiency and accurate data entry skills (typing 40+ WPM).
• Proven ability to manage multiple priorities in a fast-paced environment.
• Bilingual (English/Spanish) a plus.

Education & Experience

• High School Diploma or GED required.
• Prior experience in warehouse, drayage, intermodal, or logistics customer service is highly preferred.

⚠️ NOTE: Applicants only. Third-party referrals will not be considered.

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