Job Description

🚀 Job Opportunity: B2B Customer Support Specialist

📍 Location: Plano, TX (Hybrid)

🕒 Job Type: Full-Time | Direct Hire

🎓 Fresh Graduates Welcome

✨ Hybrid work opportunity available after 3–4 months of in-office training

Our client, a leading AI-driven retail brand known for high-quality branded T-shirts, is expanding their support team and is looking for a B2B Customer Support Specialist . This role is ideal for candidates who enjoy problem-solving, working with data, and learning how AI is transforming customer support.

🧠 About the Role

• Handle B2B customer support through email and chat only (no phone calls).
• Work in an AI-focused, automation-driven environment —this is not a high-volume call center role.
• Research, analyze, and resolve customer issues efficiently and accurately.
• Identify root causes of issues and suggest improvements to processes and workflows.
• Use customer data and metrics such as CSAT, NPS, and performance reports to drive service improvements.
• Collaborate with cross-functional teams to improve automation, self-service tools, and operational efficiency .
• Play an active role in enhancing the overall customer experience and journey .

✅ Must-Have Qualifications

• Bachelor’s degree ( required ).
• Positive, high-energy attitude with excellent written and verbal communication skills .
• Strong analytical and problem-solving mindset .
• Comfortable conducting online research to find accurate solutions.
• Eagerness to learn and work with AI tools and new technologies .
• Flexibility to work morning or afternoon shifts (🚫 no night shifts).
• Experience with Zendesk is a plus but not mandatory.

🌟 If you’re excited about working in an AI-powered company, solving problems creatively, and growing your career in customer support, we’d love to hear from you!

Job Tags

Full time, Work at office, Shift work, Day shift, Afternoon shift,

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