Job Description

Our client is a national-level provider of commercial doors, loading-dock systems, gate/access-control solutions, and related installation and maintenance services , offering products and ongoing support to warehouses, industrial facilities, retail sites, and more.

They are hiring a Customer Service Manager for their Greenville office — a newly created role designed to bring professional leadership and organization across customer service functions at their main location and outlying offices (e.g. Columbia and Asheville).

About the Role

• Manage a team of about 10 people , including CSRs based in Greenville plus support staff in remote offices.
• Standard working hours: ≈ 7:00 AM – 5:00 PM , aligning with vendor schedules, field work requests, and service coordination.
• Oversee customer-facing support, vendor coordination, and internal workflows tied to scheduling installations, repairs, maintenance, and dock/door services.

What You’ll Do

• Lead, coach, and manage the customer service team across multiple locations.
• Handle customer escalations, ensure timely follow-up, and maintain high service standards.
• Review and approve invoices and service orders.
• Oversee and manage critical CSR responsibilities:
• ‒ Booking work orders for new doors, docks, gates or access systems
• ‒ Coordinating with vendors for equipment, parts, and deliveries
• ‒ Managing order releases through vendor portals
• ‒ Maintaining project/job folders and documentation
• ‒ Coordinating shipping and delivery dates with sales/field teams
• ‒ Handling communication with vendors on missing or damaged shipments

What You Bring

• Background or familiarity with the door, dock, gate, HVAC, construction, or related field-service industries — ideally from working in similar environments.
• Strong communication and interpersonal skills, able to coordinate between internal teams, vendors, and customers.
• Demonstrated ability to lead and manage a team , including remote staff.
• Good problem-solving skills, high attention to detail, and ability to make decisions in a dynamic, fast-paced environment.
• Comfort with computer systems and standard office tools (email, spreadsheets, order management).
• Hands-on, organized management style and comfort taking ownership of customer service operations.

Job Tags

Similar Jobs