Astral a division of The Wilbert Group
Astral Industries: Astral Industries is a premier manufacturer of high-quality steel burial caskets, offering a diverse range of products including metal, solid wood, engineered wood, veneer wood, and cremation caskets. The division is unique in its ability to purchase raw steel coils and produce finished powder-coated caskets within a single facility. Astral's manufacturing capabilities include electro-mechanical assembly, fabrication, sheet metal forming, stamping, structural welding, and automated powder coating. The company utilizes advanced processes such as a 6-stage pre-treatment for protective coatings and fully automated powder coat lines capable of handling large parts. These capabilities ensure that Astral Industries delivers best-in-class products with exceptional consistency and quality.
Position Overview:
We are seeking a proactive and analytical Customer Service Manager to lead our customer service team and elevate service resolution processes across two locations (Astral & Broadview). This role will focus on delivering timely and effective customer issue resolution while building a strong foundation for performance tracking, root cause analysis, and customer satisfaction (CSAT) measurement. The successful candidate will foster close collaboration with the plant teams, ensuring seamless communication and swift action on customer needs and product availability, ultimately ensuring a positive customer experience and operational efficiency. Travel between the Astral (Lynn, IN) and Broadview (Broadview, IL) locations is required to support cross-site leadership and consistency.
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Preferred Requirements:
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