Job Description

AllSTEM Connections is currently recruiting on behalf of one of our esteemed clients. Please review the position details and if interested , Please email your resume to me - deepthimj@allstemconnections.com.

Position Title –Customer Support Specialist

Hourly Pay Rate (w2 Role) - $30

This is a hybrid role (3 days remote / 2 days onsite)

Duration: 12 month contract, with the possibility for conversion

Location -Center Valley, PA 18034-0610 United States

Qualifications

• Bachelor’s degree in Business or related field preferred (not required)
• 2–4 years of experience in data analytics, finance/accounting, or related field
• Ability to work independently with minimal supervision, prioritize tasks, and manage multiple deliverables
• Understanding of master data and structural relationships
• Strong problem-solving skills and ability to escalate issues appropriately
• Proficiency in MS Excel, MS Access, and PowerPoint
• Detail-oriented with strong analytical and organizational skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively in a team environment

Responsibilities

• Understand data intricacies within business processes and ensure data integrity across multiple systems
• Document master data management processes and develop internal controls
• Support data loads and master data maintenance requests for multiple business groups
• Collect, calculate, verify, and report incentive compensation for the sales force in line with established programs
• Create documentation for all master data fields and maintain accuracy in updates
• Communicate changes in master data to relevant stakeholders
• Assist in data gathering, validation, and compliance checks (including J-SOX controls)
• Provide summary-level analytics and collaborate on robust data analysis
• Recommend improvements to data structures and processes to optimize information flow
• Run monthly incentive compensation processes, including adjustments, splits, transfers, and bonus entries
• Finalize monthly incentive compensation payable for approval and submission to payroll
• Research and resolve discrepancies related to commission/bonus payouts and sales reporting
• Support exception requests and assist sales teams with reconciliation of sales credit and incentive compensation
• Contribute to updates or creation of incentive compensation policies and SOPs
• Perform other related duties as assigned

Key Attributes

• Analytical, investigative, and problem-solving mindset
• Ability to troubleshoot issues within internal systems
• Strong interpersonal skills with empathy and compassion

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