Desktop Support Engineer Job at Ajna Infotech, Phoenix, AZ

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  • Ajna Infotech
  • Phoenix, AZ

Job Description

Job Description



Job Title: Desktop Support Engineer

Location: Phoenix, AZ – Onsite

Type: Contract

 

Job Summary:
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for end users. The role involves troubleshooting hardware, software, and network-related issues to ensure smooth day-to-day IT operations.

 

Key Responsibilities:

  • Provide first and second-level technical support for desktops, laptops, printers, and peripherals
  • Install, configure, and maintain Windows/macOS operating systems and standard applications
  • Troubleshoot hardware, software, network, and connectivity issues
  • Support email systems, MS Office, VPNs, and collaboration tools
  • Manage user accounts, passwords, and access rights (Active Directory)
  • Perform system upgrades, patches, and antivirus updates
  • Respond to service desk tickets and ensure timely resolution within SLAs
  • Maintain IT asset inventory and documentation
  • Coordinate with vendors and internal IT teams for issue resolution
  • Provide on-site and remote support to end users

 

Required Skills &

Qualifications

:

  • Bachelor’s degree or diploma in IT, Computer Science, or related field
  • 7+ years of experience in Desktop / IT Support
  • Strong knowledge of Windows OS, MS Office, and basic networking concepts
  • Experience with Active Directory, Outlook, and ticketing tools
  • Good understanding of hardware troubleshooting (desktops, laptops, printers)
  • Excellent communication and customer service skills

 

Preferred Skills:

  • Experience with macOS and mobile device support
  • Knowledge of ITIL processes
  • Exposure to SCCM, Intune, or endpoint management tools

 

Additional Information



 All your information will be kept confidential according to EEO guidelines.

Job Tags

Contract work, Remote work,

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