Job Description

A large manufacturing client in Waukesha, Wisconsin is adding to their Customer Service Team! This After Sales Parts Scheduler will need to to monitor spare parts orders for timely delivery to customers and take take action when delivery will be delayed. This person will work closely with Customer Service, Purchasing, Production Control, Inventory Control and Logistics to increase OTIF on Spare Parts orders and should feel comfortable working proactively to get stuff done! We are looking for an analytical thinker who feels very comfortable navigating SAP.

Skills Needed:

• Associate Degree in Purchasing, Supply Chain, Business or related field
• At least 3 years of call center or procurement experience
• Experience in manufacturing or parts
• Ability to interact professionally with both customers and internal employees to meet their needs and achieve high quality service standards
• Ability to handle several requests and tasks at one time
• Experience working with SAP

What You Will Do:

• Conduct date checks of all newly entered spare parts orders including submission of date information for the order confirmation to the customer.
• Check deadlines for all current spare parts orders.
• Collect from the purchasing and production control departments new and/or revised delivery dates specific to SD orders.
• Provide clarification on scheduling inquiries from spare parts sales regarding the current order status or checking for shortened deadlines according to customer requirements.
• Provide the customer service department with new and or updated delivery dates related to SD orders.
• Create and maintain a report specific to current and past due parts related to SD orders.
• Follows-up with customers as needed with updated delivery dates when requested.
• Expedite high priority customer needs for parts.
• Manage SAP exceptions related to spare parts orders.
• Coordinate deadlines with the assembly department , procurement, inventory control and logistics.
• Make recommendations for stocking levels (min/max) where the ABC is incorrect
• Reviews Lead Times for parts delivery .
• Prepare pricing confirmations and updates
• May request PO’s in off hours/weekends from purchasing team for emergency stocking
• Report deadline delays for current orders, including naming the cause to the spare parts sales department.
• Complete preliminary deadline check of spare parts quotations for critical projects.
• Monitor and initiate special measures for particularly time-critical spare parts orders or crash cases, including the necessary rescheduling and prioritization of current orders and arranging corresponding express or courier shipments with logistics
• Monitor parts flow of all overhaul orders
• Manage SAP System settings to release parts towards logistics (creation of delivery notes)
• Prepare order changes and rescheduling of orders (e.g. procurement from other production plants or storage locations).
• Evaluate and report on-time delivery for spare parts orders.
• Monitor backlog of unfulfilled orders

Salary of $72,000 to $79,000 annually

Job Tags

Similar Jobs