Job Description

Pay: $19.00 - $20.00 per hour

Job description:

Job Title: Patient Care Coordinator (PCC)

Supervisor: Regional Operations Director

Position Summary

Are you passionate about helping people improve their quality of life through better hearing? Are you looking for a career with growth potential in the hearing healthcare industry? We are seeking a Patient Care Coordinator who is eager to develop their skills and grow within our organization, with the potential to advance into a Hearing Care Provider role.

As a Patient Care Coordinator, you will be the first point of contact for our patients, demonstrating professionalism and a patient-centered approach. You will play a critical role in supporting the clinic's operations, facilitating patient flow, and identifying opportunities to help individuals on their journey to better hearing. This role is ideal for someone who is looking to build a long-term career in the hearing industry with a forward-thinking, collaborative organization that is an industry leader.

Essential Duties and Responsibilities

• Serve as the welcoming first point of contact for patients, ensuring a warm and professional experience.
• Educate patients on our services.
• Schedule and confirm appointments, conduct patient retention calls, and coordinate provider schedules for efficient clinic operations.
• Assist patients with paperwork, insurance verification, and financial transactions, including payment collection and petty cash reconciliation.
• Maintain accurate patient records, ensuring all documentation is up to date and filed properly.
• Perform minor hearing aid maintenance as allowed by state/provincial law, such as battery changes, wax guard replacements, and troubleshooting basic device issues.
• Support marketing efforts, including coordinating community outreach events, educational seminars, and patient engagement activities.
• Assist with inventory management, tracking hearing aids, repairs, and product stock.
• Must work between 3 clinics in Commack, Fresh Meadow & Franklin Square

Education and Experience Requirements

• High school diploma required; Associate’s degree in a related field is a plus.
• Minimum of 2 years of office management or customer service experience, preferably in healthcare or sales.
• Passion for patient care and interest in pursuing a long-term career in the hearing healthcare industry.

Required Skills & Qualifications

• Strong interpersonal skills with the ability to build rapport with patients and colleagues.
• Excellent verbal and written communication skills.
• Strong computer skills, including experience with word processing and database software.
• Detail-oriented with excellent organizational and multitasking abilities.
• Sales and customer service experience with the ability to identify patient needs and offer solutions.
• Basic accounting knowledge, including revenue tracking and insurance claim processing.

Physical Demands

• Ability to manage a busy office environment, multitask efficiently, and handle interruptions with professionalism.
• Must be able to lift up to 20 pounds for office supply and inventory management.

Why Join Us?

• Be part of a collaborative and forward-thinking organization that is a leader in the hearing healthcare industry.
• Opportunity for career growth into a Hearing Care Provider role.
• Work in a patient-centered environment that prioritizes care, education, and innovation.
• Competitive compensation and benefits package.

If you are ready to make a difference in people’s lives and grow your career in the hearing industry, we encourage you to apply!

Candidate would be required to travel to multiple clinics (East Meadow / Franklin Square)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k) matching

Work Location: In person

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