Job Description
Service Line Performance Analyst – Support Center
Location: Orange County, FL
Reports to: Operations Manager
Overview:
We are seeking a detail-oriented Service Line Performance Analyst to join our Support Center team in Orange County, FL. This role is responsible for monitoring and analyzing network-wide service performance to enhance franchisee success and drive operational excellence.
Key Responsibilities:
- Data Monitoring & Analysis: Track and evaluate performance metrics across all service lines.
- Franchise Performance Reporting: Develop and distribute clear, actionable reports to Support Center leadership that highlight trends, successes, and areas needing improvement within the franchise network.
- Operational Insights: Identify underperforming franchisees and collaborate with the Operations Manager to develop targeted improvement plans.
- Service Line Optimization: Analyze KPIs for each service line, providing detailed performance insights and recommendations to management.
- Forecasting & Planning Support: Provide data to support resource allocation, operational initiatives, and the launch of new service lines.
- Data Accuracy: Ensure accuracy and integrity of all operational data and reports for reliable
decision-making.
Compensation & Benefits:
- Competitive salary range of $50,000–$60,000 annually
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off
- Opportunities for professional development and career growth
- Supportive, inclusive company culture focused on teamwork and employee well-being
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