Job Description

Overview

Join Esri as a Senior UX Researcher ArcGIS Apps where youll focus primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while supporting research across a broader suite of ArcGIS this role youll collaborate with designers product managers software engineers and domain experts to conduct impactful foundational and directional research across a variety of SaaS applications. Youll partner with multiple product teams to carry out agile research in a fast-paced environment supporting projects in active development as well as research that informs strategic product decision-making. Your work will directly influence how professionals around the world use critical ArcGIS applications to tackle complex geographical challenges.

Responsibilities

• Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps including identifying user problems & research opportunities to exploring new audiences & testing product iterations
• Align research with agile development processes ensuring user insights are proactively represented in standups sprint planning retrospectives GitHub issues and release cycles
• Build strong relationships and manage research projects across multiple product teams acting as a trusted partner and embedding deeply in cross-functional workflows
• Partner with product and design leadership to prioritize research needs develop plans and deliver actionable insights tailored to designers engineers and product managers
• Synthesize findings from multiple data sources into clear problem statements actionable recommendations and proposed next steps that reflect product priorities
• Champion inclusive research practices ensuring participants data and recommendations reflect the diversity of our users their environments and use cases
• Contribute to research operations that improve rigor efficiency and scalability including mentoring team members & helping maintain a diverse participant pool
• Serve as a trusted subject matter expert for designers and cross-functional partners working across the ArcGIS suite

Requirements

• 5 years of experience leading user experience research on complex enterprise software
• Expertise in qualitative quantitative and mixed-method research methodologies (including usability testing) across remote and in-person formats
• Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications
• Demonstrated experience conducting agile UX research and collaborating closely with cross-functional product teams
• Ability to adapt research methodologies to the needs opportunities and constraints of each project and deliver insights and recommendations on time
• Ability to deeply understand ArcGIS software and the field of GIS including proactively learning product workflows and engaging with internal subject matter experts
• Proven ability to plan organize and manage time effectively with a strong focus on scoping and managing collaborative research projects
• Experience recruiting participants from specialized technical and B2B audiences including international users
• Excellent written and verbal communication skills with the ability to make complex ideas actionable and easy to understand
• Bachelors degree in human-computer interaction information science anthropology psychology sociology or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Knowledge of GIS technologies data visualization tools and analytical workflows
• Familiarity with accessibility standards and software localization practices
• Experience applying quantitative methods to software telemetry data
• Familiarity with development and product management tools such as GitHub Confluence and Productboard
• Masters degree in human-computer interaction information science anthropology psychology sociology or a related field

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Required Experience:

Senior IC

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