Job Description
Overview
Join Esri as a Senior UX Researcher ArcGIS Apps where youll focus primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while supporting research across a broader suite of ArcGIS this role youll collaborate with designers product managers software engineers and domain experts to conduct impactful foundational and directional research across a variety of SaaS applications. Youll partner with multiple product teams to carry out agile research in a fast-paced environment supporting projects in active development as well as research that informs strategic product decision-making. Your work will directly influence how professionals around the world use critical ArcGIS applications to tackle complex geographical challenges.
Responsibilities
- Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps including identifying user problems & research opportunities to exploring new audiences & testing product iterations
- Align research with agile development processes ensuring user insights are proactively represented in standups sprint planning retrospectives GitHub issues and release cycles
- Build strong relationships and manage research projects across multiple product teams acting as a trusted partner and embedding deeply in cross-functional workflows
- Partner with product and design leadership to prioritize research needs develop plans and deliver actionable insights tailored to designers engineers and product managers
- Synthesize findings from multiple data sources into clear problem statements actionable recommendations and proposed next steps that reflect product priorities
- Champion inclusive research practices ensuring participants data and recommendations reflect the diversity of our users their environments and use cases
- Contribute to research operations that improve rigor efficiency and scalability including mentoring team members & helping maintain a diverse participant pool
- Serve as a trusted subject matter expert for designers and cross-functional partners working across the ArcGIS suite
Requirements
- 5 years of experience leading user experience research on complex enterprise software
- Expertise in qualitative quantitative and mixed-method research methodologies (including usability testing) across remote and in-person formats
- Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications
- Demonstrated experience conducting agile UX research and collaborating closely with cross-functional product teams
- Ability to adapt research methodologies to the needs opportunities and constraints of each project and deliver insights and recommendations on time
- Ability to deeply understand ArcGIS software and the field of GIS including proactively learning product workflows and engaging with internal subject matter experts
- Proven ability to plan organize and manage time effectively with a strong focus on scoping and managing collaborative research projects
- Experience recruiting participants from specialized technical and B2B audiences including international users
- Excellent written and verbal communication skills with the ability to make complex ideas actionable and easy to understand
- Bachelors degree in human-computer interaction information science anthropology psychology sociology or a related field
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
Recommended Qualifications
- Knowledge of GIS technologies data visualization tools and analytical workflows
- Familiarity with accessibility standards and software localization practices
- Experience applying quantitative methods to software telemetry data
- Familiarity with development and product management tools such as GitHub Confluence and Productboard
- Masters degree in human-computer interaction information science anthropology psychology sociology or a related field
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Required Experience:
Senior IC
Job Tags
Full time, Remote work,