Job Description

Alava Consulting's client is looking for a Transactional Analyst for a hybrid contract position. This will be 3 days in the galleria.

• Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems
• Manage registration of customer accounts through EDI enrollment transactions
• Manage end of term requirements for customer accounts through EDI drop transactions
• Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
• Reconcile customer status and account information between systems
• Handle urgent after-hours requests related to PMVI’s and RNP’s
• Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
• Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
• Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
• Set appropriate expectations to stakeholders
• High School Diploma or equivalent required
• A minimum of two (2) years work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
• Familiarity with EDI transactions and processes
• Experience in exception handling related to enrollment, drop, and change rejections
• Ability to handle multiple tasks with a high degree of urgency and accuracy

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