Customer Care Agent Job at Search Services, Houston, TX

SDJhbVBZREtDSkVuR1doVVJjZ3NscmdqZEE9PQ==
  • Search Services
  • Houston, TX

Job Description

ABOUT OUR CLIENT

Our Client is a leading renewable energy provider in the Southwest region, committed to delivering sustainable energy solutions with exceptional customer support. Their mission is to empower communities through clean energy innovation and excellent service experiences.

ABOUT THE ROLE

Our Client is expanding their Customer Care Department and seeking dedicated Customer Service Representatives to join the team immediately. As the primary contact for customers, you’ll handle inquiries, resolve issues, and ensure a seamless service experience. This role reports directly to the Customer Care Supervisor and plays a key part in maintaining customer satisfaction and loyalty.

RESPONSIBILITIES

  • Resolve customer service issues accurately and efficiently
  • Answer incoming customer calls and provide complete resolution to inquiries or concerns
  • Maintain professionalism and adhere to quality guidelines during all customer interactions
  • Coordinate with internal departments to resolve customer issues promptly
  • Document all customer interactions, updates, and resolutions accurately in the system
  • Follow up with customers in writing when necessary
  • Flag accounts appropriately to avoid unnecessary collections or service interruptions
  • Issue reconnect orders as needed
  • Respond to customer emails and return calls from the external call center where issues remain unresolved
  • Enter account adjustments following company policies and business rules
  • Manage and resolve customer complaints consistently within company guidelines
  • Maintain up-to-date knowledge of company systems, policies, and procedures to support effective issue resolution

QUALIFICATIONS

  • Associate’s Degree or a minimum of three years of relevant experience in a service-oriented industry
  • Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
  • Excellent verbal and written communication skills
  • Strong attention to detail and commitment to providing high-quality customer service
  • Bilingual in Spanish is a plus

PREFERRED QUALIFICATIONS

  • Experience in a utilities, energy, or renewable energy customer service environment
  • Familiarity with CRM or call management systems

Job Tags

Work at office, Immediate start,

Similar Jobs

Pine Tree

Business Data and Analytics Intern Job at Pine Tree

 ...Learn more at Summary of Position Pine Tree is seeking a highly motivated and detail-oriented Business Data and Analytics Intern to join the Investments & Asset Management team. This role is ideal for a data-driven professional who thrives in a fast-paced,... 

Seven Healthcare

Travel Registered Nurse - CVICU Job at Seven Healthcare

 ...Travel Registered Nurse CVICU Location: Concord, NC Pay: $2,400 per week Shifts: Days | 3x12s Seven Healthcare is pleased to present an exciting nursing opportunity for a Travel Registered Nurse in CVICU in Concord, NC. This assignment offers a weekly... 

Compass Healthcare Consulting and Placement

LMSW - Medical Social Worker - Home Hospice Job at Compass Healthcare Consulting and Placement

 ...Placement is conducting a search for a Full Time - LMSW Medical Social Worker, for a Home Hospice Program. Qualified candidates will have...  ...duties and functions. Education: MSW from an accredited school of social work and one year related experience. LMSW or... 

Visionet Systems Inc.

Electronic Data Interchange Manager Job at Visionet Systems Inc.

 ...experience, and delivery excellence. Key Responsibilities Manage, and scale PartnerLinQs White Glove Onboarding Practice to deliver...  ..., and managed service teams to ensure seamless connectivity and data exchange. Define and manage KPIs for onboarding speed,... 

ACS Talent Acquisitions

Plastic Surgeon Job at ACS Talent Acquisitions

 ...No Call, No Weekends, No Holidays High Patient Volume - No Need to Fill Your Own Schedule We are a surgeon-centric cosmetic surgery practice designed to let surgeons focus entirely on what they do bestperforming surgery. Our support staff manages all non-...