Job Description

Under limited supervision of the Director, Community Programs & Partnerships, the Hospice Clinical Manager (HCM) is responsible for managing and overseeing clinical patient care delivery within assigned areas of responsibility. The HCM provides leadership and operational oversight of clinical teams while managing human, fiscal, and communication resources to ensure coordinated, high-quality hospice care for patients and families.

This role plays a critical part in strategic planning, staff development, quality improvement, regulatory compliance, and service excellence across hospice operations.

Principal Duties and Responsibilities

Strategic Planning

• Develops, implements, and ensures delivery of hospice services, including after-hours patient and family support.
• Participates in planning and expansion of patient care programs and hospice services.

Patient Care Management

• Oversees clinical practice and patient care delivery, including care planning and coordination.
• Interprets hospice standards and clinical practices for staff, physicians, patients, families, and community partners.
• Coordinates interdepartmental activities that impact patient care.
• Ensures age-appropriate, patient-centered care across all populations served.

Human Resources & Team Leadership

• Manages staff within established productivity standards and personnel budgets.
• Interviews, selects, trains, and develops clinical staff.
• Maintains employee competencies and facilitates ongoing education.
• Monitors, evaluates, and documents staff performance.
• Utilizes IT systems to monitor staff productivity and performance metrics.

Financial Management

• Manages accounts payable issues related to assigned areas.
• Processes payroll accurately and timely.
• Develops staffing plans aligned with allocated resources.
• Maintains inventory and evaluates cost-effectiveness of supplies and services.

Quality, Compliance & Safety

• Oversees staff participation in quality improvement, safety, and infection control initiatives.
• Initiates, monitors, and evaluates team performance and outcomes.
• Monitors trends and revises systems or processes as needed.
• Ensures compliance with hospice standards of practice, regulatory requirements, and applicable laws.
• Upholds patient safety standards and standard precautions in all clinical settings.

Service Excellence

• Monitors, investigates, and responds to customer and family feedback.
• Adjusts care delivery models and office systems based on satisfaction data.
• Ensures patient statistical and performance targets are met or exceeded.

Communication & Coordination

• Coordinates after-hours care needs for patients and families.
• Collaborates with other Clinical Managers to assess staffing needs and scheduling.
• Oversees documentation compliance involving clinical and administrative staff, pharmacy, and durable medical equipment providers.
• Maintains effective communication with patients, families, physicians, and community partners.

Qualifications

Education

• Bachelor’s degree or equivalent required
• Master’s degree in Nursing or related field preferred

Experience

• Minimum of five (5) years of progressive clinical experience
• At least two (2) years in a lead or supervisory role
• Additional education may substitute for some experience

Licensure & Certifications

• Current Registered Nurse (RN) license in the state of Virginia
• Valid driver’s license required

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